Terms and Conditions
Shipping & Delivery+
All orders are dispatched from MooGoo HQ within 1 business day of receiving payment.
All orders over £45.00 qualify for Free Standard Shipping (2-4 working days).
All Shipping Methods
DELIVERY OPTION COST DETAILS Standard Delivery Orders under £45 - £3.95
Free over £45
Within 2-4 working days to UK mainland (Mon-Fri).
Please note: due to current circumstances deliveries may take longer than the usual 3 days.
Next Working Day Delivery Orders under £100 - £5.95
Free over £100
Orders are delivered between Monday and Friday only. Orders placed between Monday and Thursday, or before 12pm on Friday will be received the following business day. Orders placed after 12pm on Friday, or on the weekend, will be sent out on Monday for delivery on Tuesday.
Tracking and Delivery
We ship your goodies through Royal Mail or if your parcel is very heavy, we use APC couriers. All orders have parcel tracking, so if you wish to check the status of your delivery, please get in touch with us and we’ll look into straight away.
If you’re from Australia, USA, Europe, Ireland, Malaysia or South Africa, we have passionate, local MooGoo people in these countries to better look after you. You can place your order from their websites for the best shipping rates, quickest delivery and friendliest customer service. If you’re from a country not in this list, visit the Australian website as they take care of all other International orders.
New Zealand: www.moogoo.nz
South Africa: www.moogoo.co.za
Please note, MooGoo is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs.
MooGoo has a 100% customer satisfaction policy. If you’re not satisfied with any product(s) you purchased from our website, we’ll happily organize a refund or exchange.
If you’d like to make a refund or exchange request, please email firstname.lastname@example.org with your order number (which can be found in you order confirmation email), the item(s) that you would like to return, and the reason for the return.
One of our friendly Customer Service team members will reach out to you as soon as possible to arrange to have the product(s) returned to us. When returning products, please keep your proof of return (your tracking number) in the event the parcel goes missing in transit.
Requests for returns and exchanges should be made within 60 days of the original order date and the product(s) must be substantially unused.
What if I want to return part of my order, when using ClearPay? Once a refund has been processed by us it will automatically go through to ClearPay, and once they process it, you’ll see show up in your payment plan.
Now, here’s where it gets a bit complicated, so pay attention! Our system will adjust your payments from your last instalment backwards. This means your final payment might be reduced to zero, but the rest of your payments stay the same. Our systems cannot spread the new order total out evenly across your four payments or across the remaining payments.
Should the need arise to cancel an order after you've placed it, we’ll do our best to accommodate your request. Order cancellation is a time-sensitive action, so please get in touch via phone or email us ASAP at email@example.com.
Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery.
Terms and Conditions+
This website is operated by MooGoo EU Limited
800 Oxford Avenue Slough SL1 4LN
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
Payments & Pricing
Payment can be made via credit card (MasterCard and VISA), PayPal or ClearPay.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
ClearPay is available for all orders over £45. To pay by Clearpay simply follow the instructions at checkout.
What is ClearPay?
ClearPay offers simple and affordable installment plans for online and in-store shoppers. The payment platform allows you to make purchases in 4 equal instalments, due every 2 weeks. For example, if you purchase an item for £80.00, you pay 4 instalments of £20.00. There is no additional cost to use ClearPay so long as you pay on time. All of your payments are interest-free and you will receive your order straight away.
We offer ClearPay on all orders over £45.00. This option will show up when the total in your Shopping Cart is over £45.00.
Refer to the Returns & Exchanges section to find out how refunds are handled for purchases made through ClearPay.
Occasionally, you might come across a coupon code to use on our website to receive a specific offer with your online order. Each code can only be used once per customer, and the offer connected with the code is not available with any other offer (2 codes cannot be applied to the same order). All coupon codes have expiry dates that need to be adhered too without exception. Discount Codes are not valid for any value packs, gift sets, bundles, or already discounted products. Discounts codes affect the subtotal of your order and minimum spend to qualify for the other offers like Free Shipping over £45.
All coupon codes must be applied in the Checkout stage, not in the Shopping Cart. The discount or offer will be reflected in the order subtotal once the code has been applied correctly. If your order total has not changed (in the case of a discount), or you cannot see that the offer has been applied, then the code has not been accepted or applied correctly. If this is the case, please contact us at firstname.lastname@example.org or on our live chat before your order is complete so we can help you with this issue. We will not provide refunds later for a discounted amount or offer if the coupon code is not applied to the order correctly.
Occasionally, you might come across a Bonus Gift promotion on our website. These Bonus Gifts are added to the Shopping Cart automatically once conditions are met unless a code is required. Conditions vary for each promotion. If a certain value needs to be reached, this will be based on the subtotal of your order and not the total. Shipping is not included in the dollar amount qualifier. If you also apply a coupon code, please make sure to check that you still qualify for a Bonus Gift offer. For example, if the gift is not showing in your Shopping Cart or has disappeared, it means that conditions haven’t been met or are no longer being met. If this is the case, adjust your order accordingly. If you’re still experiencing issues, please contact us at email@example.com or on our live chat before your order is complete so we can help you with this issue. We cannot add Bonus Gifts to an order once it has been placed.
Due to intermittent changes in packaging design, the product you receive might differ in appearance from what you see on the website. We assure you that the ingredients inside are the same even if the product name, label or box has changed in appearance. If you have a question about a specific product you’ve ordered, please get in touch with us if you need further clarification.
For your safety, we never store or even see your credit card details. They are sent directly to our bank and erased at the end of the transaction.
Please check that the 'padlock' icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your personal data in transit.
Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time. In no case shall MooGoo Skincare Pty Ltd, employees, affiliates, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.